Refund policy

Return, Refund & Exchange Policy

At Da'leja, we want you to feel confident using our skincare product. If a product arrives damaged or isn’t right for you, our return processes are quick, simple, and worry-free.

 

RETURN

We accept return requests within 15 days upon the date of delivery. 

To be eligible, the items must be:

Unused, unopened, and in original condition, sealed in original packaging (where applicable)and accompanied by a valid order number.

For hygiene and safety reasons, opened or used skincare products are generally not eligible for return unless the item is defective or incorrect. 

Easy Exchanges & Returns

Change your mind anytime!

You can exchange or return online anytime!

How to start your return process:

1. Visit your order confirmation email or log in to your account.

2. Click 'Start a Return' to access the return portal.

3. Select the item(s) you'd like to return and follow the steps.

4. You'll receive a return label in your email.

Note: If you need help, email us at support@creamchanna.com.

 

What would be returned:

1. Shipping costs 

Should the return be necessary due to a fault in our process, Da'leja will cover the full cost of return shipping. This applies if you receive a product that is:

- Defective Product: Manufacturing defect, damaged packaging, leakage, or quality issue upon arrival.

- Incorrectly sent items: Product differs from what was stated in your order confirmation.

2. Refunds initiated by Customers

(a) From West Malaysia (Peninsular): RM 6.00

(b) From East Malaysia (Sabah & Sarawak): RM 10.00

This logistics contribution will be deducted directly from your final refund amount. This ensures we maintain the highest standard of service and processing for all returned products.

 

REFUNDS 

Once we receive and inspect your item(s), you'll be notified via email. If approved, refunds are issued to your original payment method within 7-14 business days.Original shipping fees are non-refundable, unless the return is due to our error.

 

EXCHANGES

Exchanges are subject to availability. To exchange a product, please initiate a return and place a new order. We do not offer direct swaps for hygiene reasons.

Non-Returnable Items

Returns will not be accepted for:

Items marked Final Sale, opened, used, or tampered skincare products, items without the original packaging or seals and products returned outside the 15-day window.

Return Address: 

IWealth Global Group Sdn. Bhd
Lot T110, Third Floor Centrepoint, 3, 
Lebuh Bandar Utama, Bandar Utama, 
47800 Petaling Jaya, Selangor